Frequently Asked Questions

Everything you need to know about your next favorite piece.

What materials do you use for your jewelry?

Our pieces are crafted from premium 316L stainless steel and plated in real 18K gold or silver. They are designed to be water, heat, and sweat resistant, ensuring they never green or tarnish.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.

Does CRAFTD jewelry come with a warranty?

Yes, we offer a Lifetime Warranty on all our jewelry. If your piece ever fades, breaks, or tarnishes through normal wear, we will replace it for free.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund.

Are the products hypoallergenic?

Absolutely. All our jewelry is 100% nickel-free and lead-free, making it safe for sensitive skin and preventing any allergic reactions.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking link to monitor your package's journey in real-time.